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COMMERCIAL LICENSE FOR CUSTOMIZATION AND ADD-ONS
| Support | Silver | Gold | Platinum |
|---|---|---|---|
| Within 48 hours | Within 24 hours | Within 12 hours | |
| Phone |  |
 1 |
24×51 |
| Dedicated support engineer |
|
|
|
| Maintenance (patches2 and upgrades) | |||
| Upgrades for major stable features releases of the base product in SourceForge |
|
1 release | Unlimited |
| Priority fixes (bug fixes upon customer demand) |
Within 15 business days (per bug fix)3 |
Within 5 to 7 business days (per bug fix)3 |
Within 2 business days (per bug fix)3 |
| User Guides | 6 |
6 |
5 |
| Data Importing | |
4 |
4 |
| Branding | |
Only Logo Change | |
| No. of Employees | 1 to 100 | 1 to 200 | 1 to 500 |
1 Maximum 5 hours per month.
2 A patch may contain multiple bug fixes.
3 Depending on the severity of the bug, dead lines may vary.
4 Data import will be done for Leave Summary and PIM modules fields from csv or excel.
5 A quick guide with basic steps for using the customization for each user role will be provided.
6 User guides will be provided only for standard OrangeHRM addons
* Hosted Service runs 24/7 unless maintenance work is done. Customers will be informed in advance.
2 A patch may contain multiple bug fixes.
3 Depending on the severity of the bug, dead lines may vary.
4 Data import will be done for Leave Summary and PIM modules fields from csv or excel.
5 A quick guide with basic steps for using the customization for each user role will be provided.
6 User guides will be provided only for standard OrangeHRM addons
* Hosted Service runs 24/7 unless maintenance work is done. Customers will be informed in advance.
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