 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
SUPPORT PLANS
| Support | Silver | Gold | Platinum | |
|---|---|---|---|---|
| Within 48 hours | Within 24 hours | Within 12 hours | ||
| Phone |  |
 1 |
24×51 | |
| Dedicated support engineer |
|
|
|
|
| Maintenance (patches2 and upgrades) | ||||
| Patches for bug fixes in the latest stable OrangeHRM open source product in SourceForge |
1 patch/quarter | 1 patch/month | Unlimited | |
| Upgrades for major stable features releases of the open source product in SourceForge |
|
1 release | Unlimited | |
| Upgrades for Customized Releases |
|
|
|
|
| Priority fixes (bug fixes upon customer demand) |
Within 15 business days (per bug fix)4 |
Within 5 to 7 business days (per bug fix)4 |
Within 2 business days (per bug fix)4 | |
| Data Importing | |
|
5 |
|
| Online Training | |
On Customization | On Customization | |
| User guide (Customized) |
|
|
|
|
| Branding | |
|
|
|
| CSV /PDF Extractor | |
|
1 CSV/PDF extractor per customized module | |
| Video Tutorial | |
|
Personalized user guide | |
| Discount on future customizations | |
6 |
6 |
|
| Prices | ||||
| Support | Silver | Gold | Platinum | |
| 1 year plan 1-100 employees3 | $2000.00 | $3,500.00 | $6,000.00 | |
 |
|
|
||
| 6 months 1-100 employees3 | $1200.00 | $2,500.00 | $4,500.00 | |
|
|
|
||
1 Maximum 5 hours per month.
2 A patch may contain multiple bug fixes.
3 More than 100 employees please contact sales for volume discounts.
4 Depending on the severity of the bug, dead lines may vary.
5 Data import will be done for all possible fields from csv or excel.
6 Please contact sales to discuss the percentage of discount.
* Hosted Service runs 24/7 unless maintenance work is done. Customers will be informed in advance.
2 A patch may contain multiple bug fixes.
3 More than 100 employees please contact sales for volume discounts.
4 Depending on the severity of the bug, dead lines may vary.
5 Data import will be done for all possible fields from csv or excel.
6 Please contact sales to discuss the percentage of discount.
* Hosted Service runs 24/7 unless maintenance work is done. Customers will be informed in advance.
|
Sitemap | Privacy Policy | OrangeHRM Inc. © 2011 All rights reserved |
