OrangeHRM Partner Program Benefits: Appendix

Incident:

• An incident is defined as a single, reproduceable issue displaying specific symptoms where: 1) OrangeHRM agrees the problem is directly related with the operation of the OrangeHRM software and 2) a resolution can be reached using reasonable efforts. A single support incident may involve multiple round trips of contact.
• Incident - a problem that cannot be broken down into separate subordinate issues. If a problem can be broken down into subordinate issues, each shall be considered a separate incident.
• Reproduceable - A problem that OrangeHRM can re-create on its own systems.
• Operation - a problem that is directly related to OrangeHRM software. It does not include the interoperability of OrangeHRM software with any third-party products, nor does it cover sources of input that are initially foreseen to not adhere to the published guidelines or specifications.

A support Incident is not:

• Custom coding or consulting.
• A problem directly caused by a software bug, documentation error, or unsupported feature.

Launch of Joint Press Releases:

When appropriate the Partner will be included in press releases launched by OrangeHRM Inc.

Publishing of own case studies

Case studies from the partner with relation to OrangeHRM will be published on the OrangeHRM website.