| Support |
Silver |
Gold |
Platinum |
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Do you want to have the OrangeHRM support at hand for occasional assistance via email? In that case the cost-effective OrangeHRM Silver support plan is your choice. |
Do you want to have access to standard support services but beyond email? In that case our Gold support plan is your best choice. |
Do you want to have access to our complete support services offering, including having your questions answered by a designated support engineer at any time? Then consider subscribing to our Platinum Support plan. |
| 1 year plan 1-100 employees3 |
$2000.00 |
$3,500.00 |
$6,000.00 |
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| 6 months 1-100 employees3 |
$1200.00 |
$2,500.00 |
$4,500.00 |
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| Benefits |
| Support
(resolve any technical
issues) |
| Email |
Within 48 hours |
Within 24 hours |
Within 12 hours |
| Phone |
N/A |
Yes1 |
24×71 |
Dedicated support
engineer |
N/A |
N/A |
Yes |
| Maintenance
(patches2 and upgrades) |
Patches for bug fixes
that get released to the
latest stable
OrangeHRM open
source product in
SourceForge |
Maximum 1 patch
per quarter |
Maximum 1 patch
per month |
Unlimited. Fixes in
all latest stable
releases (e.g.
2.2.2.2, 2.2.2.3) in
SourceForge will be
available as patches |
Upgrades for major
stable features releases
of the open source
product in SourceForge
(e.g. 2.3, 2.x). |
N/A |
Upgrade to one stable release |
Unlimited. All
stable major feature
releases to
SourceForge will be
available as
upgrades |
Upgrades for
Customized
Releases |
N/A |
Yes |
Yes |
Priority fixes (bug fixes
upon customer demand) |
Within 15 business days
(for each bug fix)4 |
Within 5 to 7 business days
(for each bug fix)4 |
Within 2 business days (for each bug fix)4 |
| Data Importing |
N/A |
N/A |
Yes5 |
| Online Training
for Staff |
N/A |
Complete online training on customization |
Complete online training on customization |
User guide
(Customized) |
N/A |
N/A |
Yes |
| Branding |
N/A |
Logo changes |
Logo changes with colour themes |
| CSV /PDF Extractor |
N/A |
N/A |
One CSV/PDF extractor for one customized module of choice |
| Video Tutorial |
N/A |
N/A |
Personalized video on how to use the system |
| Discount on future customizations |
N/A |
Yes6 |
Yes6 |
1 Maximum 5 hours per month.
2 A patch may contain multiple bug fixes.
3 More than 100 employees please contact sales for volume discounts.
4 Depending on the severity of the bug, dead lines may vary.
5 Data import will be done for all possible fields from csv or excel.
6 Please contact sales to discuss the percentage of discount.
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