OrangeHRM Customizations Maintenance Plan

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Corporate Branding	Language and Label Customization	Module & Functional Changes	Customization Maintenance Plans

Customizations

COMMERCIAL LICENSE FOR CUSTOMIZATION AND ADD-ONS

Support	Silver	Gold	Platinum
Email	Within 48 hours	Within 24 hours	Within 12 hours
Phone		¹	24×5¹
Dedicated support engineer
Maintenance (patches² and upgrades)
Upgrades for major stable features releases of the base product in SourceForge		1 release	Unlimited
Priority fixes (bug fixes upon customer demand)	Within 15 business days (per bug fix)³	Within 5 to 7 business days (per bug fix)³	Within 2 business days (per bug fix)³
User Guides			⁵
Data Importing		⁴	⁴
Dedicated support engineer
Branding		Only Logo Change

1 Maximum 5 hours per month.

2 A patch may contain multiple bug fixes.

3 Depending on the severity of the bug, dead lines may vary.

4 Data import will be done for Leave Summary and PIM modules fields from csv or excel.

5 A quick guide with basic steps for using the customization for each user role will be provided.

* Hosted Service runs 24/7 unless maintenance work is done. Customers will be informed in advance.

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