SUPPORT PLANS
  
 
  Starter Silver Gold Platinum
Support over Email
Email response time 48
hours		 48
hours		 24
hours		 24
hours
Support over phone
7am - 3pm GMT
7am - 8pm GMT
24 * 5
Dedicated support engineer
Knowledge base
Bug fixes 1 1 4
Upgrade scripts
 2 2 2
Upgrade notifications
New functionalities
1-100 employees4
Prices
  Starter Silver Gold Platinum
1 Month
 $99
6 Months $499 $900
Employees.
0-10
11-50
51-100
101-200
201-300		 $1,200
$1,800
$2,400
$3,300
$4,100
>300  call sales team
1 Year
 $950 $1,500
Employees.
0-10
11-50
51-100
101-200
201-300		 $2,000
$3,000
$3,500
$4,200
$5,000
> 300 call sales team
 
 
1 Priority bugs will be fixed with the product release that goes into SourceForge, customers can prioritize the bugs based on the severity.

2 Upgrade scripts and instructions available for the upgrades for major stable feature releases of the open source product in SourceForge (e.g. 2.3, 2.x).

3 More than 100 employees call sales team.

4 Within 5 business days (for each bug fix)

* Hosted Service runs 24/7 unless maintenance work is done. Customers will be informed in advance.
 
 
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