SUPPORT PLANS

  Starter Silver Gold Platinum
Support over Email
Email response time 48
hours
48
hours
24
hours
24
hours
Support over phone
7am - 3pm GMT

7am - 8pm GMT

24 * 7
Online Chat

7am - 3pm GMT

7am - 3pm GMT
Dedicated support engineer
Knowledge base
Training 1
Bug fixes 2 2
Upgrade scripts
3 3 3
Upgrade notifications
New functionalities
Prices
  Starter Silver Gold Platinum
1 Month
$60
6 Months $499 $900
Employees.
0-10
11-50
51-100
101-200
201-300
$1,200
$1,800
$2,400
$3,300
$4,100
>300  call sales team
1 Year
$950 $1,500
Employees.
0-10
11-50
51-100
101-200
201-300
$2,000
$3,000
$3,500
$4,200
$5,000
> 300 call sales team
  1 One module of the training video materials will be given free.
2 Priority bugs will be fixed with the product release that goes into SourceForge, customers can prioritize the bugs based on the severity.
3 Upgrade scripts and instructions available for the upgrades for major stable feature releases of the open source product in SourceForge (e.g. 2.3, 2.x).

* Hosted Service runs 24/7 unless maintenance work is done. Customers will be informed in advance.



 
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