SUPPORT PLANS
Support Silver Gold Platinum
  Do you want to have the OrangeHRM support at hand for occasional assistance via email? In that case the cost-effective OrangeHRM Silver support plan is your choice. Do you want to have access to standard support services but beyond email? In that case our Gold support plan is your best choice. Do you want to have access to our complete support services offering, including having your questions answered by a designated support engineer at any time? Then consider subscribing to our Platinum Support plan.
6 months $499 $900
Employees.
0 to 10
11 to 50
51 to 100
101 to 200
201 to 300
$1,200
$1,800
$2,400
$3,300
$4,100
> 300 call sales team
 
1 year $950 $1500
Employees.
0 to 10
11 to 50
51 to 100
101 to 200
201 to 300
$2,000
$3,000
$3,500
$4,200
$5,000
> 300 call sales team
 
Benefits
Email within 48 hours within 24 hours within 24 hours
Phone N/A 7am - 3pm GMT 24×7
On-line chat N/A N/A 7am - 3pm GMT
Dedicated support engineer N/A N/A YES
Knowledge base YES YES YES
Training N/A YES* Standard video training (8 hrs), Customized extra training available based on need, free access to webinars.
Bug fixes YES** YES** Within 5 business days (for each bug fix)
Upgrade scripts*** YES (During a stable major release the upgrade scripts will be mailed to the customer) YES (During a stable major release the upgrade scripts will be mailed to the customer) YES (During a stable major release the upgrade scripts will be mailed to the customer)
Upgrade notifications N/A YES (When a stable release is available customers will be contacted directly regarding the new functionalities) YES (When a stable release is available customers will be contacted directly regarding the new functionalities)
New functionalities N/A N/A YES (Functionalities for the next releases will be discussed with the clients)
  *One module of the training video materials will be given free.
**Priority bugs will be fixed with the product release that goes into SourceForge, customers can prioritize the bugs based on the severity.
***Upgrade scripts and instructions available for the upgrades for major stable feature  releases of the open source product in SourceForge (e.g. 2.3, 2.x).

Starter Kit
1 month $60
  • Email support.
  • Support team will help to install and configure the product with Apache, MySQL and PHP.

 
 
 
 
 
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