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Do you want to have the OrangeHRM support at hand for occasional assistance via email? In that case the cost-effective OrangeHRM Silver support plan is your choice. |
Do you want to have access to standard support services but beyond email? In that case our Gold support plan is your best choice. |
Do you want to have access to our complete support services offering, including having your questions answered by a designated support engineer at any time? Then consider subscribing to our Platinum Support plan. |
| 6 months |
$499 |
$900 |
| Employees. |
0 to 10
11 to 50
51 to 100
101 to 200
201 to 300 |
$1,200
$1,800
$2,400
$3,300
$4,100 |
| > 300 call sales team |
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| 1 year |
$950 |
$1500 |
| Employees. |
0 to 10
11 to 50
51 to 100
101 to 200
201 to 300 |
$2,000
$3,000
$3,500
$4,200
$5,000 |
| > 300 call sales team |
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| Benefits |
| Email |
within 48 hours |
within 24 hours |
within 24 hours |
| Phone |
N/A |
7am - 3pm GMT |
24×7 |
| On-line chat |
N/A |
N/A |
7am - 3pm GMT |
| Dedicated support engineer |
N/A |
N/A |
YES |
| Knowledge base |
YES |
YES |
YES |
| Training |
N/A |
YES* |
Standard video training (8 hrs), Customized extra training available based on need, free access to webinars. |
| Bug fixes |
YES** |
YES** |
Within 5 business days (for each bug fix) |
| Upgrade scripts*** |
YES
(During a stable major release the upgrade scripts will be mailed to the customer) |
YES (During a stable major release the upgrade scripts will be mailed to the customer) |
YES (During a stable major release the upgrade scripts will be mailed to the customer) |
| Upgrade notifications |
N/A |
YES (When a stable release is available customers will be contacted directly regarding the new functionalities) |
YES (When a stable release is available customers will be contacted directly regarding the new functionalities) |
| New functionalities |
N/A |
N/A |
YES (Functionalities for the next releases will be discussed with the clients) |
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*One module of the training video materials will be given free.
**Priority bugs will be fixed with the product release that goes into SourceForge,
customers can prioritize the bugs based on the severity.
***Upgrade scripts and instructions available for the upgrades for major stable feature releases of the open source product in SourceForge (e.g. 2.3, 2.x).
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