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Emotional intelligence, also known as emotional quotient or EQ, is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict. Below are four main competencies that are commonly used to categorize emotional intelligence.
Lack of emotional intelligence could have serious repercussions such as reduced employee engagement and a higher likelihood of attrition. Technical prowess is one thing, but if an employee is unable to work well with others or communicate with the team, organizations tend to overlook technical prowess.Employee training and development software or employee learning management systems (LMS) are used by organizations to effectively conduct curated training programs targeted at the development of emotional intelligence in employees. Several modern-day HR management software also provides in-built training & development features to manage all HR needs in one comprehensive solution.