The HR Dictionary

Emotional Intelligence

Emotional intelligence, also known as emotional quotient or EQ, is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict. Below are four main competencies that are commonly used to categorize emotional intelligence.

  • Self-awareness - Self-awareness is the foundation of all things. It reflects your capacity to detect your emotions and the impact they have on your performance and the performance of your team, in addition to your understanding of your strengths and shortcomings.
  • Self-management - Self-management is the capacity to control your emotions, particularly under pressure, and to keep a positive attitude in the face of obstacles. Lacking self-control, leaders are more likely to react and struggle to control their emotions.
  • Social awareness - Understanding and controlling your own emotions are crucial, but you also need to be able to read the situation. Your capacity to discern the feelings of others and the organizational dynamics at work is referred to as social awareness.
  • Relationship management - Relationship management is the capacity to persuade, coach, mentor, and successfully resolve disagreements with others.

Lack of emotional intelligence could have serious repercussions such as reduced employee engagement and a higher likelihood of attrition. Technical prowess is one thing, but if an employee is unable to work well with others or communicate with the team, organizations tend to overlook technical prowess.

Employee training and development software or employee learning management systems (LMS) are used by organizations to effectively conduct curated training programs targeted at the development of emotional intelligence in employees. Several modern-day HR management software also provides in-built training & development features to manage all HR needs in one comprehensive solution.